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"Collecting a lot of data, our task was to narrow down our focus.."

"The incisive question, 'What action will you take based on KPI fluctuations?' became a compass, to connect strategic objectives to daily operations." - Lennert Lanssens - Project Manager, Onafhankelijk Leven

Onafhankelijk Leven is a non-profit organization who supports people with a personal assistance budget in practical matters, but also works on the political level to influence decision makers to improve the situation of the budget holders.

"After our digital transformation where we switched to a new coaching application and CRM in ZoHo we lost our ability to closely follow what was happening in our organization. The excels we used to track the client interactions and to plan our workforce accordingly had become obsolete and we needed a solution quickly. Since our way of working changed due to the digital transformation we needed to align our KPI's to this change. Wouter guided us to redefine our KPIs during a leadership alignment session based on Xudo's data maturity assessment. By asking the right questions he forced us to think about how we can best follow up on our strategic goals."

In the next phase Wouter taught himself to work with the tool we selected for our analytics: ZoHo analytics. He built a pilot of a data visualization dashboard based on our coaching and CRM data. Because he was involved in the KPI definition from the start, he has a good understanding how this dashboard helps following up on our goals. Thanks to his proven track record working with business intelligence and data visualisation tools he set up our dashboards in record time.

Then he trained us in SQL and Zoho Analytics to take control over the dashboards ourselves. Thanks to his meticulous documentation and structured way of working, we can expand the dashboards ourselves now.

You also can join Onafhankelijk Leven in this journey of innovation and impact. Uncover how data can steer an organization's evolution. Be part of the movement by embracing data-driven strategies today. Together, we can pave the way for a brighter, more empowered future.